Reference

What You Need to Know Before You Play

bf88 operates under a set of terms that define who can access the platform, how accounts are held, and what rules apply to payments via bKash, Nagad, and Rocket.

Account EligibilityPayment TermsJurisdiction RulesPrivacy & DataDispute Process
bf88 What You Need to Know Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your data is held securely and used only for account management, identity verification, and payment processing. We do not share your personal information with third parties for marketing purposes. Here is how we handle the key areas of your account.

Data Retention

We retain account data for as long as your account is active and for a defined period after closure, in line with applicable record-keeping obligations. You can request a summary of what we hold.

Cookie Policy

Our platform uses cookies to maintain session security and improve account navigation. You can manage cookie preferences from your browser settings without losing access to your account.

Account Security

Accounts are protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

You may request a copy of your personal data or ask for specific records to be corrected by contacting support with your account ID and a description of the request.

LEGAL SUPPORT CONTACT

Reach Us on Legal or Account Queries

If you have questions about your eligibility, your account status, or a decision made under our terms, our support team handles legal and compliance queries through the channels below. Response times may vary, but every query is logged and reviewed by a real person.

Live Chat Available directly from your account dashboard. Suitable for time-sensitive queries about account restrictions or payment holds.
Email Support Send detailed legal or compliance queries to our support address. Include your registered account number and a description of your issue.
Account Help Centre Our Help Centre covers eligibility rules, verification steps, and dispute procedures. Check there first for answers to common legal questions.

Common Legal and Eligibility Questions

These are the questions we hear most often about our terms, your rights, and how eligibility decisions are made.

Adults who are legally permitted to access online gaming services in their jurisdiction. You must confirm this yourself — eligibility depends on your local law and eligible regions, not on our assessment.

Your account will be restricted from withdrawals until the review is resolved. Upload the requested documents via your account dashboard and contact support if the review takes longer than expected.

Yes. Submit a closure request through support with your account ID. Data deletion is subject to mandatory retention periods, but we will confirm what is removed and what must be retained.

Raise a formal dispute through our support channel within 30 days of the decision. Include your account ID, the decision date, and your grounds for appeal. All disputes are reviewed by our compliance team.

We update our terms when required. We notify registered account holders of material changes via the contact method on their account before the changes take effect.

Wallet data is used only to process your transactions and verify account ownership. We do not pass your wallet details to external marketing or analytics providers.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.